SHOPPING GUIDE
About Your Order
After your order is completed, we will send an order confirmation email to the registered email address.
If you do not receive the email, please check your spam folder or email reception settings.
About Payment
Visa / Mastercard / American Express / JCB
Shop Pay / Apple Pay / Google Pay
*Available payment methods may vary depending on your usage environment.
Shipping and Delivery
Orders of 6,000 yen (tax included) or more qualify for free shipping (up to one shipping address per order).
Orders under 6,000 yen will be shipped at a flat rate of 660 yen (tax included) nationwide.
Repair parts will be delivered free of charge (via standard mail).
Products will be delivered via Yamato Transport or Japan Post. Please note that you cannot choose the delivery company.
Generally, orders will be shipped within 2–4 business days.
Once your order has shipped, we will send a shipping notification email. For standard deliveries, this email will include the carrier's name and tracking number. *Repair parts sent via standard mail do not have a tracking number.
For shipping status or changes to the delivery date and time after shipment, please contact the delivery company directly.
Business Days
We are closed for shipping and customer inquiries on weekends, national holidays, the year-end and New Year holidays, and other scheduled breaks.
Orders and inquiries received during holidays will be processed in order starting from the next business day.
Gift Wrapping
Gift wrapping is available for 165 yen (tax included) per package.
If you would like this service, please select "GIFT WRAPPING" above the purchase button on each product page.
If you are purchasing multiple items, please specify which items you would like wrapped in the "Order Notes" section in your cart.
Items will be wrapped according to their shape and size.
*You cannot choose the wrapping method.
*We do not provide message cards or traditional Japanese gift ribbon (noshi).
*Orders for wrapping supplies alone are not accepted.
Customer Account
Use of a customer account is optional.
By logging in, you can view your order history and manage your delivery information.
To log in, a 6-digit authentication code will be sent to your email address. No password setup is required.
If you use Shop Pay, you can use the shipping and payment information saved in your Shop Pay account for a smoother checkout experience next time.
Receipts
Once payment is complete, you can issue your own receipt.
Please use the "Receipt" button found on the post-order completion screen, the order details page, or in the email sent after your order. You can specify the receipt name when issuing it.
Changes and Cancellations After Ordering
As a general rule, we do not accept changes to items, additions, or changes to delivery addresses after an order has been completed.
If you wish to change or cancel your order, please contact us via the CONTACT page with your order number before the items are shipped.
For changes to delivery addresses or delivery dates after shipment, please contact the delivery company directly.
Returns and Exchanges
In the unlikely event that a product is defective or damaged upon arrival,
please contact us via the CONTACT page within 5 days of receipt.
We will exchange it for a new item.
We do not accept returns due to customer convenience.
If you wish to exchange an item, please contact us within 5 days of receipt.
The customer is responsible for round-trip shipping costs and handling fees.
Exchanges cannot be accepted for items that have been used, items damaged or soiled by the customer, items missing accessories or tags, or sale items.
Inquiries
If you do not receive a reply to your inquiry or an order confirmation email, please check your spam folder or email reception settings.
Please ensure that your settings allow for the receipt of emails from contact@irose.jp.
International Orders
We are currently preparing for international orders and shipping.
Thank you for your patience until international shipping becomes available.
