Legal notice

Seller

i ro se inc.

Representative

Gen Takahashi

Address

Hitokiwa Bldg. 4F, 2-2-12 Tokiwa, Koto-ku, Tokyo 135-0006, Japan

Telephone

03-6659-4046

Email

contact@irose.jp

Customer Support Hours

12:00–18:00 on weekdays (excluding weekends and public holidays)

Prices

Prices are shown on each product page and include tax.

Shipping Fees

Free shipping on orders of ¥6,000 (tax included) or more.
A flat shipping fee of ¥660 (tax included) applies to orders under ¥6,000.
Repair parts are shipped free of charge via Yu-Packet.

Additional Charges

In addition to the shipping fees above, additional charges may apply if you select paid options such as gift wrapping.
Any applicable charges will be displayed on the relevant product page.

Delivery Time

Orders are usually shipped within 2–4 business days after the order is confirmed.
Delivery usually takes approximately 2–3 days after shipment.
Please note that delivery times may vary depending on the destination, weather conditions, traffic, and other circumstances.

Payment Methods and Timing

We accept Visa, Mastercard, American Express, JCB, Shop Pay, Apple Pay, and Google Pay.
Payment will be processed when your order is confirmed.

Return Period

Please contact us within 5 days of receiving your order.

Refund / Exchange
Policy
If your item is defective or there is an error with your order, please contact us via our CONTACT page within 5 days of receiving your order. We will replace the item with a new one.
We do not accept returns for reasons of personal preference. If you would like to exchange an item, please contact us within 5 days of receiving your order. Return shipping, reshipping fees, and any related handling charges will be the responsibility of the customer.

Return Shipping Policy

For returns or exchanges due to an error on our part, we will cover the shipping costs.
For exchanges due to an ordering mistake or other reasons attributable to the customer, the customer will be responsible for return shipping, reshipping fees, and any other necessary handling charges.